Online services with inbound flow
Problem
Staff answered the same questions 50 times a day, and night-time leads went unanswered until morning.
What we did
A knowledge-base AI assistant (RAG): answers 24/7, qualifies the lead and creates a CRM deal, hard cases go to an agent.
Result
The bot handles routine questions, night leads aren't lost, support load is lower. A typical result for this class of project.
